Returns & Exchanges
At Runnerz.pk, we want to ensure you have the perfect fit for your athletic journey, which is why we offer a hassle-free 7-day return and exchange policy on all sports gear. If you are not completely satisfied with your purchase, simply return it in its original condition and packaging.
Initiate Your Request
Contact our support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.
Quality Inspection
Ensure the product is unused, has all original tags attached, and is placed back in its original Runnerz.pk packaging.
Ship the Item
Once approved, send the package back to our warehouse through any traceable courier service; please note that return shipping costs are covered by the customer.
Refund or Exchange Processing
After our team verifies the product's condition, we will process your exchange or issue a bank transfer refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing