Frequently Asked Questions
Everything you need to know about your next stride with Runnerz.pk
Are the sports shoes on Runnerz.pk authentic?
Yes, we guarantee 100% authenticity on all our products. We source directly from authorized distributors to ensure you receive genuine gear for your athletic needs.
What is your return policy for footwear?
We offer a 7-day hassle-free return and exchange policy. If the size doesn't fit or you are not satisfied with the quality, you can return the shoes in their original packaging and unworn condition.
How long does shipping take within Pakistan?
Standard delivery typically takes 3 to 5 business days. Delivery times may vary slightly for remote areas, but we always provide a tracking number so you can monitor your order.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Pakistan. You can also pay via Bank Transfer or JazzCash for a faster checkout experience.
How do I choose the correct shoe size?
We provide a detailed size chart on every product page. We recommend measuring your foot in centimeters and comparing it to our brand-specific guides to ensure the perfect fit for your run.
Can I cancel my order after it has been placed?
Orders can be cancelled within 12 hours of placement. Once the order has been processed and dispatched to our courier partner, it cannot be cancelled.